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Endorsed by the Official ITIL Accreditor and updated in line with the 2011 syllabus, this bestselling study aid is the ideal companion for students preparing for their ITIL Foundation Exam.
The publication presents the Foundation content in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles and terminology associated with IT service management.
The publication provides an overview of the ITIL Foundation learning requirements. It contains chapters on service management, each of the five lifecycle stages, and service management technology plus information on the qualification scheme and the exam itself.
- Sales Rank: #106852 in Books
- Brand: Brand: The Stationery Office
- Published on: 2012-02-29
- Original language: English
- Number of items: 1
- Dimensions: 8.40" h x .40" w x 8.40" l, 1.32 pounds
- Binding: Paperback
- 212 pages
- Used Book in Good Condition
Most helpful customer reviews
12 of 13 people found the following review helpful.
Easy read with all the info needed to pass the test
By Kathy Knowles
Read the book cover to cover, went back and reviewed the pre-highlighted text, and passed the test with 93%. Highly recommended.
10 of 11 people found the following review helpful.
Sufficient to pass test
By Ryan Fulmer
I was able to pass the test after reading this book then going back and studying the key elements that the book has highlighted. It also has a sample test that accurately depicts the type of questions that you will probably see.
7 of 7 people found the following review helpful.
Meets Expectations
By 1912 House
This book does the job but it is boring! Be prepared to just memorize and regurgitate everything for the test.
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